| |
| Artist FAQ |
|
|
|
|
| |
| Customer FAQ |
|
|
|
|
| |
| Artist FAQ |
|
|
-
I am having trouble logging into my account. It says incorrect username/password. What should I do?
Make sure you are signing in through the “Artist Login” link located in the top right corner of the page. Customers use a different link to sign in.
-
What are the requirements to exhibit my artwork at Ugallery?
Ugallery invites all emerging artists living in the United States to apply. You do not need any previous gallery experience. In fact, we are excited to offer artists their first gallery exposure. If you live outside of the United States, we would be happy to add you to our address book and keep you updated. We plan to expand to many more countries soon. Please email your contact information to artist@ugallery.com.
-
How do I exhibit my artwork at Ugallery?
Applying for Ugallery representation is a simple process. Click on the Artist Login link in the top right hand corner of the page and complete the three-step application. You will be asked to complete a profile page, answer questions for an artist statement, and upload three digital images of your art. Upon receiving your application, our board of curators will review your work and we will notify you within 48 hours with a decision.
-
Does it cost money to exhibit my work for sale at Ugallery?
No. Ugallery covers the cost of displaying your art. It is our goal to provide promising emerging artists a platform on which to build their art careers.
-
Is there a commission on the sale of my artwork?
It is free to exhibit your artwork at Ugallery. We receive a commission on the sale of each piece of art. The commission is put into our PR campaign and promotional activities such as art fairs and print and online advertising. This is an essential part of promoting you.
-
How is my art priced?
Artwork is priced using your input and the expertise of Ugallery’s curators. When you submit digital images of your work, you will be asked to enter desired prices for each piece. That price is then compared to Ugallery’s curator appraisal. We take pride in our ability to fairly and accurately price your art.
-
What if my suggested price does not match Ugallery’s price appraisal?
Ugallery will work with you to achieve the most accurate price for your art. We exhibit artwork at prices that satisfy your needs and those of our consumer. Art that is priced too high or too low does not sell well. Our curators analyze previous sales and customer data to determine prices that please you and generate sales. In the event that your suggested price differs greatly from the Ugallery price, we will contact you by email or telephone.
-
How do I know when my artwork is sold? What do I do once it is sold?
Once your art is sold, you will receive an email and/or telephone call notifying you of the sale and the order number. Simply take the sold piece of art and the order number to a designated UPS Store within 48 hours. That is all you have to do! You do not have to package the art or pay for shipping.
-
What type of artwork do you exhibit?
Ugallery accepts applications for all two-dimensional and three-dimensional mediums.
-
How do I submit more art if I am already exhibiting my work at Ugallery?
You can upload your artwork through your artist profile page using a quality JPEG or PDF file. The image must be in focus, true to the color of the art, and at least 72dpi (770 pixels).
-
How are you marketing my artwork?
Ugallery is committed to your art career. The commission we earn is put into PR and marketing campaigns, and promotional materials. We market your work at art fairs, special exhibitions, and through print and online advertising. Ugallery gets your name and your artwork exposed to the global art market.
-
Should I sign each piece in a particular location?
All artwork should be signed in a location that will be visible once the piece is matted and framed.
-
May I place a link on my Ugallery portfolio page to my personal website?
Currently, there is no option to link your personal website to Ugallery.
-
May I speak with my art patrons?
Ugallery features a Ulog section that provides art patrons a forum to discuss your artwork with you. You are be able to read and respond to the comments posted under your name by logging into your account through the Artist Login link in the top right corner of the page.
-
I received an email that says someone has entered a new blog entry on my Ulog. How do I respond to them?
Login to your Ugallery account and click the "My Blogs" tab in the top left hand corner of the screen. Then click "Add" to make a post. You may use your Ulog to answer questions (and respond to compliments), provide news about upcoming shows, and share anything else that you would like with your patrons.
-
Who owns the rights to my artwork once it is sold?
You retain the rights to your art after it is sold.
-
May I sell the same photograph more than once?
Yes. Each copy should be signed in a location that will be visible once the piece is matted and framed.
-
If I exhibit my work at Ugallery, may I seek other gallery representation?
Ugallery has the exclusive right to the artwork displayed on the website. This prevents the risk of selling the same piece of art to two different parties. However, we encourage you to pursue physical gallery representation while exhibiting on our site. This increases the exposure of your work as well as of our gallery.
-
What happens if a piece of art is damaged while it is currently being exhibited at Ugallery?
Contact us immediately at (480) 626-8219 and/or customerservice@ugallery.com so that we can perform the necessary actions to protect your patrons. If there is a pattern of damaged artwork, your Ugallery representation may be subject to termination.
-
How do I get paid once my art is sold?
We will mail you a check for the sale of your artwork. Checks are mailed on Fridays. We wait eight to 14 days after the customer receives the artwork to send payment. This is because we offer a seven-day money back guarantee and we wait seven days to make sure that they are not going to return it. You can roughly figure out when we will mail your check by using the tracking number that the UPS Store gives you to see when the piece is delivered to the customer.
-
What happens if I sell a piece of art independently that I currently have exhibited at Ugallery?
You will be in breach of contract and your affiliation with Ugallery will be terminated immediately. This action is potentially damaging to your reputation and to Ugallery.com. Our ability to successfully promote emerging artists relies heavily on your integrity. Your patrons trust you; do not disappoint them.
|
| |
| Customer FAQ |
|
|
-
What type of artwork do you exhibit?
Ugallery exhibits original art created by emerging artists from across the country. We display most two-dimensional and three-dimensional mediums.
-
How is artwork chosen for Ugallery?
We represent the nation’s most talented emerging artists. Ugallery’s panel of curators, headed by our gallery director Alex Farkas, selects each artist and every piece we exhibit. The panel is made up of a regularly changing group of art experts. Current and previous members include Carol Wittner, art and retail consultant; Lisa Hunter, art author and collecting expert; and Deborah Mosch, painting professor at the Savannah College of Art and Design. These individuals are art business professionals who select the highest quality work for exhibition.
-
How do I search for and purchase art at Ugallery?
At the top of every page, you will find a keyword search bar and search links organized by new art, medium, genre, size, price, color, artist, and advanced search. You can either type a category into the keyword search bar or click on the search links to find art listed in that grouping. The advanced search link allows you to combine multiple search options. To purchase a piece of art, simply click the "purchase" button at the right of the piece and follow the onscreen directions.
-
Once I purchase a piece of art, how many days will it take to arrive?
Artwork is typically shipped within 72 hours of sale. Once your artwork is shipped, the length of time required to receive your purchase depends on the type of shipping you select. Ugallery offers UPS Next Day Air, Second Day Air, and Ground delivery service. For Ground delivery, allow three to five business days. You will receive an email with a UPS tracking number so that you can see exactly when your art will arrive.
-
May I return a piece of artwork if it does not meet my expectations?
Ugallery offers a seven-day money back guarantee on all artwork. In the event that your purchase does not meet your expectations, you may return it within seven days of receiving the order. We will issue you a full refund or credit on the price of the art and pay for the return shipping. You must use the original packaging for return shipping. At this time, there are no returns on special orders, artwork that is altered at the request of the customer, or orders shipped outside of the United States.
-
How do I return a piece of artwork?
Our return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at customerservice@ugallery.com or (480)626-8219. We will then issue you a prepaid UPS shipping label to affix to the box and ship from any UPS Store location. Items must be shipped via UPS within seven days of receiving the order. Art that is returned damaged will not be refunded.
-
What should I do if I receive a damaged piece of art?
If you receive a damaged piece of art, contact us within 24 hours at customerservice@ugallery.com or (480) 626-8219. Please save the box and all packaging material; we must have these items in order to process the claim.
-
Do you ship internationally?
Yes. We are happy to ship artwork to any destination in the world.
-
How is the cost of shipping calculated?
Shipping charges are based on the packing materials and box needed to safely transport your art, and standard UPS shipping rates. We do not make money off of packaging and shipping. We pass our costs directly on to you. All artwork is fragile packed by UPS Stores to insure that it arrives in perfect condition. UPS calculates shipping rates based on the size of the package and the distance that it is being shipped. In addition, all artwork is fully insured. We are constantly working to provide you with the most reliable and affordable shipping of your art. If you have any questions about these charges, please contact us toll-free at (888) 402-1722 or customerservice@ugallery.com.
-
What forms of payment do you accept? Will I be charged tax?
Ugallery accepts Visa, MasterCard, Discover and American Express. You will only be charged tax if your order is shipped to Arizona.
-
What is the Ulog section on an artist’s portfolio page? How do I use this feature?
The Ulog section on each artist's portfolio page is a place for you to ask questions and leave comments for the artist. In order to use the Ulog feature, you must first register with Ugallery by picking a username and selecting a password. Once you have registered, simply click the add entry button on the Ulog to ask questions and share your thoughts.
-
What is the “view on virtual wall” feature? How do I use it?
Ugallery features a unique way to preview your art selections before you make a purchase. The view on virtual wall feature, allows you to see how a particular piece of art will look on your wall. When you click on view on virtual wall, a page will appear prompting you to select the color of your wall and floor. Beneath that you will be asked to enter the dimensions of your wall. Once you click the refresh button, the piece of art will automatically be scaled to fit your specific wall. You then have the ability to move the artwork and the furniture around, and add multiple pieces of art at the same time.
-
What does “limited edition” and “open edition” mean?
Certain pieces of artwork on Ugallery, mostly photography and printmaking, are labeled as either “limited edition” or “open edition”. Pieces that are in a limited edition are produced in a set limited quantity. Open edition artworks are not limited in quantity and can be reproduced indefinitely. In both cases, each piece in the edition is identical and is considered an original. Limited edition works are generally more valuable because of the limited number available.
-
May I speak with the artists represented by Ugallery?
Ugallery features a forum called Ulog on every artist’s portfolio page so that you can speak directly with artists. We encourage you to ask questions and leave comments.
-
Does Ugallery provide framing services?
Ugallery does not offer framing. By selling unframed artwork, we are able to provide you with faster delivery of your purchases and keep shipping costs low.
-
Does Ugallery have a physical gallery location?
We do not operate a physical gallery, however we regularly participate in art fairs and put on temporary shows. If you would like information about our next event, please sign up at the bottom of the page for our newsletter.
-
May I print artwork displayed at Ugallery?
Yes. Having the ability to print images of potential purchases is an important feature of an online art gallery. Although the printed image may not represent the actual size of the piece you are interested in, it can give you a good idea of how the art will look in your living space.
-
How can I contact Ugallery?
Email: sales@ugallery.com
Telephone: toll free (888) 402-1722 local (480) 626-8219 fax (480) 445-9355
Office hours: Monday through Friday 9:00 AM EST to 9:00 PM EST
-
How does Ugallery price artwork?
Artwork is priced using artist input and the expertise of our curators. When artists submit images of their work, they are asked to enter desired prices for each piece. That price is then compared to Ugallery’s curator appraisal. We take pride in our ability to fairly and accurately price art.
-
Is the artwork exhibited at Ugallery a financial investment?
Ugallery encourages art patrons to purchase artwork for enjoyment and aesthetic values. However, art can be a financial investment as the demand for a particular artist and/or piece of artwork grows. For more information regarding this subject, refer to the MEI/Moses Fine Art Index explaining the appreciation of art as a financial investment.
|
| |
|
