FREE SHIPPING ON ALL ARTWORK!
 
customer service (888) 402-1722

 
Artist FAQ
 
 
Customer FAQ
 
 
Artist FAQ
 
  1. I am having trouble logging into my account. It says incorrect username/password. What should I do?
    Make sure you are signing in through the “Artist Login” link located in the top right corner of the page. Customers use a different link to sign in.
  2. I am having trouble filling out an application for exhibition. It says my email address is already in use. What should I do?
    You cannot use the same email address for both a customer and an artist account. If you have already registered your email address as a customer and would like to use it to fill out an application for exhibition, please email Samantha at samantha@ugallery.com so that she can delete your customer account.
  3. How do I apply to exhibit my artwork at UGallery?
    Click here to fill out an application for exhibition.
  4. Can artists living outside of the United States apply?
    Our application is open to North American artists working in all media and photographers from around the world. We are working on a shipping solution for all other artists living outside of North America. In the meantime, we would be happy to add you to our address book and keep you updated. Please email your contact information to artist@ugallery.com.
  5. What does the application entail?
    The application is a simple, four-step process that takes about 15 minutes. The first two pages are for your contact information and artistic background. The third page asks that you upload at least five (and up to ten) sample images of your artwork. The final page links to PayPal to pay the $5 application fee.
  6. Why is there an application fee?
    We receive hundreds of applications every week. Charging a small fee helps us ensure that the artists who apply are serious and committed. Please note, the application fee is non-refundable regardless of whether or not you are invited to show your work, or if you live outside of the United States.
  7. Why ask for my birthday on the application?
    We need to ensure that you are old enough to legally sell your work with us (and we like sending our artists birthday messages!).
  8. What kind of artwork do you show?
    We exhibit art in every genre, style, size, and media (except digital printmaking and video art - sorry guys, hopefully soon!). All work is vetted by our curators before going on display. Our goal is to offer clients a diverse selection of 2- and 3-dimensional media.
  9. Do you offer printing services for photographers?
    We offer high quality archival printing services to our photographers who work in digital format. We also handle the shipping of these prints.
  10. How will you market my art?
    We promote our artists' work in a number of ways. We manage a large online advertising campaign and we do a lot of search engine optimization (search "buy art" in Google - we come up first!). We have a very successful public relation strategy (see our press page), a thriving email list, and an ever-expanding blog, Pinterest, Twitter, and Facebook following. In addition, we maintain a physical presence at art fairs and our own events. If you exhibit with us, you may be invited to show in one of our booths at an art fair or asked to participate in national press. We are very hands-on with the select group of artists we represent.
  11. What is your commission structure?
    We split the sale of artwork 50/50 and we cover all of the costs of packaging and shipping the work.
  12. How long has UGallery been in business?
    We opened our virtual doors in October 2006 and we just keep growing and growing. Our sales increased 92% in 2011. We sell art everyday to clients around the world; we’ve shipped artwork to nearly every state in the United States and almost 30 countries around the world.
  13. Where is UGallery based?
    We have offices in New York City and San Francisco, although we are primarily a virtual gallery. Each year, we participate in art fairs and organize gatherings for our artists and clients.
  14. How many artists does UGallery represent?
    We currently represent 450 artists.
  15. If I exhibit my work at UGallery, may I seek other gallery representation?
    UGallery has the exclusive right to the artwork displayed on the website. This prevents the risk of selling the same piece of art to two different parties. However, we encourage you to pursue physical gallery representation while exhibiting on our site. This increases the exposure of your work as well as of our gallery.
  16. How do I know when my artwork is sold? What do I do once it is sold?
    Once your art is sold, you will receive an email and/or telephone call notifying you of the sale. Three to five business days later, you will receive a custom art box and a pre-paid FedEx shipping label to send the work to the client. All you have to do is place your art in the box and drop it off at any FedEx location. You do not have to pay for the packaging or shipping.
  17. When and how do I get paid for sold artwork?
    We send checks 14 days after artwork is delivered to the client.
  18. Who owns the rights to my artwork once it is sold?
    You retain the rights to your art after it is sold.
  19. Can clients living outside of the United States purchase my art on UGallery?
    Yes! We have many international customers.
  20. What is UGallery’s return policy?
    We offer a seven-day money-back guarantee so clients can try out artwork in their homes. If a piece gets returned--less than 1% of artwork is--we will notify you and pay to have the piece shipped back to you.
  21. What happens if an artwork is damaged in transit?
    We ship all artwork in custom-built art boxes lined with high density foam to ensure safe transit. In the rare case of damage, we work directly with FedEx to file a claim on your behalf. We insure every artwork we ship for its full value.
  22. How do I submit more art if I am already exhibiting my work at UGallery?
    You can upload your artwork through your artist profile page using a quality JPEG or PDF file. The image must be in focus, true to the color of the art, and at least 770 pixels wide.
  23. Do I need to sign my artwork?
    All art should be signed. It is important in identifying you as the creator. In addition, many collectors prefer to purchase signed artwork.
  24. Does UGallery sell framed artwork?
    We prefer to sell artwork unframed as our clients tend to like to frame their purchases themselves. That said, if you'd like to sell your art framed we are certainly willing to consider it. Please email us high resolution images of the framed pieces and we will let you know if we think they are the right fit for the website.
  25. May I place a link on my UGallery portfolio page to my personal website?
    Currently, there is no option to link from UGallery to your personal website.
  26. Who should I contact with additional questions?
    We didn’t answer them all? Shucks. Amanda is our point person. Email her at amanda@ugallery.com.
 
Customer FAQ
 
  1. May I return a piece of artwork if it does not meet my expectations?
    We want you to love your new art, so if a piece doesn't quite work in your space we offer a seven-day money back guarantee on all artwork. Return any piece within seven days of receiving your order and we'll issue you a refund on the price of the art, minus a 15% restocking fee. We will pay for the return shipping. You must use the original packaging for return shipping. At this time, there are no returns on special orders, artwork that is altered at the request of the customer, or orders shipped outside of the United States.
  2. How do I return a piece of artwork?
    Our return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at customerservice@ugallery.com or (888)402-1722. We will then issue you a prepaid FedEx shipping label to affix to the box and ship from any FedEx location. Items must be shipped via FedEx within seven days of receiving the order. Art that is returned damaged will not be refunded. Photographs that are returned wrinkled, dented, or smudged due to mishandling will incur a handling fee based on the size of the print.
  3. If I live outside of the United States, how do I return a piece of artwork?
    At this time, there are no returns on orders shipped outside of the United States.
  4. What should I do if I receive a damaged piece of art?
    We package all artwork in custom built art boxes to insure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 24 hours at customerservice@ugallery.com or (888) 402-1722. Please save the box and all packaging material; we must have these items in order to process the claim.
  5. How much does shipping cost within the United States?
    We proudly offer free shipping to any location in the United States. Free shipping is automatically applied – no minimum purchase, coupons or promotion codes are required.
  6. Do you ship internationally?
    Yes. We are happy to ship artwork to any destination in the world. Please note, art shipped outside of the United States may take two to four weeks for delivery, depending on the destination country. Additionally, artwork may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes.
  7. How much does shipping cost to send art outside of the United States?
    For artwork shipped outside of the United States, shipping costs vary based on the size of the art, the destination country, and the packing materials needed to safely transport the art. You may find the exact shipping cost of a piece by adding it to your shopping cart or by contacting us at (888) 402-1722 or sales@ugallery.com.
  8. How do you ship artwork?
    All artwork is packaged in custom built art boxes to insure safe delivery. Our boxes are lined with high density foam to protect your art. The foam construction also makes unpackaging quick and easy - no packing peanuts, no mess. We send art via FedEx, UPS and other common carriers. All artwork is shipped fully insured. Please note, a signature is required for delivery unless you request that your art be delivered without a signature. In these cases, you assume responsibility for the art after it has been delivered.
  9. Once I purchase a piece of art, how many days will it take to arrive?
    Artwork is typically shipped within five to seven business days. Once your artwork is shipped, please allow three to six more business days. You will receive an email with a tracking number so that you can see exactly when your art will arrive. If you need artwork delivered on a tight deadline, please contact us before placing your order at sales@ugallery.com so that we can arrange expedited shipping.
  10. Do you offer payment plans for purchasing artwork?
    Yes. We provide a financing option through PayPal. At checkout, click on the yellow "Check out with PayPal" button. You can then select the Bill Me Later option. Paypal offers 6 months of no payments and no interest financing on purchases of $99 or more. If you have any questions, please email us at sales@ugallery.com.
  11. What type of artwork do you exhibit?
    UGallery exhibits original art created by top new and established artists from across the country. We display most two-dimensional and three-dimensional mediums.
  12. How is artwork chosen for UGallery?
    We represent a group of the nation’s most talented artists. UGallery’s panel of curators, headed by our gallery director Alex Farkas, selects each artist and every piece we exhibit. Our curators are art business professionals who select the highest quality work for exhibition.
  13. How do I search for and purchase art at UGallery?
    At the top of every page, you will find a keyword search bar and search links organized by medium, style, collection, size, color, artist, new art and gift center. You can either type a category into the keyword search bar or click on the search links to find art listed in that grouping. To purchase a piece of art, simply click the "purchase" button at the right of the piece and follow the onscreen directions.
  14. What forms of payment do you accept? Will I be charged tax?
    UGallery accepts Visa, MasterCard, Discover, American Express, PayPal, and Google Checkout. You will not be charged tax.
  15. May I apply multiple discounts to the same order?
    You may only use one coupon or promotional offer per order. Coupon codes may not be combined with any other promotional offer, such as gift cards purchased at a discount. Artwork that appears in the Sale Room is not eligible for additional discounts.
  16. If I buy a piece of art and then UGallery holds a sale, may I have the discount applied to my purchase?
    Yes. We are happy to honor discounts within seven days of your purchase date and refund you the difference. This does not apply to artwork that was purchased at a discount (including the Sale Room).
  17. What is the Ulog section on an artist’s portfolio page? How do I use this feature?
    The Ulog section on each artist's portfolio page is a place for you to ask questions and leave comments for the artist. In order to use the Ulog feature, you must first register with UGallery by picking a username and selecting a password. Once you have registered, simply click the add entry button on the Ulog to ask questions and share your thoughts.
  18. What is the “view on virtual wall” feature? How do I use it?
    UGallery features a unique way to preview your art selections before you make a purchase. The view on virtual wall feature, allows you to see how a particular piece of art will look on your wall. When you click on view on virtual wall, a page will appear prompting you to select the color of your wall and floor. Beneath that you will be asked to enter the dimensions of your wall. Once you click the refresh button, the piece of art will automatically be scaled to fit your specific wall. You then have the ability to move the artwork and the furniture around, and add multiple pieces of art at the same time.
  19. What does “limited edition” and “open edition” mean?
    Certain pieces of artwork on UGallery, mostly photography and printmaking, are labeled as either “limited edition” or “open edition”. Pieces that are in a limited edition are produced in a set limited quantity. Open edition artworks are not limited in quantity and can be reproduced indefinitely. In both cases, each piece in the edition is identical and is considered an original. Limited edition works are generally more valuable because of the limited number available.
  20. May I speak with the artists represented by UGallery?
    UGallery features a forum called Ulog on every artist’s portfolio page so that you can speak directly with artists. We encourage you to ask questions and leave comments.
  21. Does UGallery provide framing services?
    We offer framing for all limited edition prints and a number of photographs on UGallery. If you are interested in framing for any other piece, please contact us at sales@ugallery.com and we'd be happy to help you find a framer.
  22. Does UGallery have a physical gallery location?
    We do not operate a physical gallery, however we regularly participate in art fairs and put on temporary shows. If you would like information about our next event, please sign up at the bottom of the page for our newsletter.
  23. May I print artwork displayed at UGallery?
    Yes. Having the ability to print images of potential purchases is an important feature of an online art gallery. Although the printed image may not represent the actual size of the piece you are interested in, it can give you a good idea of how the art will look in your living space.
  24. How can I contact UGallery?
    Email: info@ugallery.com Telephone: toll free (888) 402-1722 local (415) 742-8417 Office hours: Monday through Friday 9:00 AM EST to 9:00 PM EST
  25. How does UGallery price artwork?
    Artwork is priced using artist input and the expertise of our curators. When artists submit images of their work, they are asked to enter desired prices for each piece. That price is then compared to UGallery’s curator appraisal. We take pride in our ability to fairly and accurately price art.
  26. Is the artwork exhibited at UGallery a financial investment?
    UGallery encourages art patrons to purchase artwork for enjoyment and aesthetic values. However, art can be a financial investment as the demand for a particular artist and/or piece of artwork grows. For more information regarding this subject, refer to the MEI/Moses Fine Art Index explaining the appreciation of art as a financial investment.
  27. I am interested in commissioning a piece of art but have never done so. Where do I begin?
    Commissioning art is a fun and unique experience. No matter if you are a first-time art buyer or a seasoned collector, UGallery is here to make the process easy and enjoyable. The following five FAQs will give you an overview of the process. If you have an idea for a special artwork, send us an email at sales@ugallery.com or give us a call at (888) 402-1722 and we can discuss the next steps.
  28. How much will it cost to commission an artwork?
    Commissioned pieces are priced based on the size, medium, and complexity of the piece, and the artist's sales history. Commissioned artworks will be more than comparable pieces in the artist's portfolio [in terms of size and medium]. This is due to the fact that the artist must spend time to consult with you about the project, create any necessary preliminary sketches, and take time away from their normal art practice to create your commission.
  29. Do I pay for commissioned artwork before or after the piece is complete? May I return a piece I've commissioned?
    Before the artist begins working on your commission, we take a 50% non-refundable deposit. This assures that the artist will be paid for their time and materials. Once the piece is complete, we will send you a high resolution image of the work. If you accept it, we will charge your credit card the remaining 50% and ship the piece to you. If for some reason you are not entirely satisfied when you see the image, we can work with the artist to make small changes. There are no returns once you take possession of the art.
  30. How long does it take to commission an artwork?
    The time will vary depending on the size, medium, and complexity of the piece, and the artist's schedule, but typically commissions take ten to twelve weeks to complete.
  31. When commissioning an artwork, can I have the artist work from a photo? What if i don't have a photo for them to work from?
    Photographs are great reference material when commissioning an artwork. If you don't have a photograph, it's not a problem. You will have the opportunity to speak one-on-one with the artist to describe exactly what you are looking for.
  32. When commissioning an artwork, what kind of contact will I have with the artist and UGallery?
    Before the artist begins working on your project, you will have a special consultation with the artist and UGallery to explain exactly what you'd like. Once the artist begins working, we will update you as the piece progresses from initial sketch to finished masterpiece. UGallery is always available to answer questions about your piece and the process, and we can arrange any meetings you'd like to have with the artist along the way.
  33. How do I use the UGallery Registry feature?
    To set up a UGallery Registry, simply complete the sign up form at www.ugallery.com/registry. You will be prompted to create a unique URL identifier that you can send to your guests (ex. www.ugallery.com/susieandjack.com). As you browse art on UGallery, click the gold "Add to Registry" button on artwork pages to add pieces to your list. Share your custom URL and we will notify you by email when art is purchased for you. The UGallery Registry provides three ways for your guests to purchase art from your registry: 1. Buy a piece of art 2. Contribute to a piece (”group gifting”) 3. Buy a UGallery gift card
 
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